- The Genuine Keys (https://genuinekeys.in) reserves the right to make changes to this site and these Refund and Returns (Terms and Conditions) policy at any time, without any prior notice.
- By placing an order at GenuineKeys.in you (Customer) understand and agree to be bound by the Terms and Conditions (Terms of Service) listed on the website.
- Any attempt to alter, supplement, modify or amend these Terms and Conditions (Terms of Service) by the Customer will be considered a material alteration of this agreement and, therefore, are null and void.
- We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via email, massage and Internet downloads, we generally offer no refunds after product delivery.
Digital Products Refund Policy
- Since GenuineKeys.in is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent/delivered. As a customer, you are responsible for understanding this upon purchasing any item at our site also please note that our bonuses are offered on behalf of our respected partners and are not an issue for a refund or chargeback.
- All the software’s and product activation keys are come under “DIGITAL PRODUCT” once delivered through Email, Massage and Download link after purchases completed, it cannot return back or canceled because it’s not a Physical Product which can be re-sold to other users, so “No Refund” can be claimed.
- We offer digital media (like software and activation keys) that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software, there is no way to “return” it.
- Under Delivery Time Frame – Mostly 12 to 72 hours (Only Official Hours Calculate/Included, 08 Hours a Day), some product delivery timeline different, depending on the Product, Product Price, and quantity. If you claimed your refund, without confirming the problem, also without concern with our Live chat Support team regarding your problem! Please note in that condition we are not an issue for a refund or chargeback anyway.
Email Response Time Frame:
- After our support team sends to a customer respond to email if you don’t reply/respond less than 30-120 minutes you don’t qualified to next support and responds, so in this case, we are not responsible to solve your problem/issue.
Official Service Time Frame: 12:00 PM to 08:00 PM
Therefore, We DO Honor Requests for the Refund on the Following Reasons:
(A) Non-Delivery of The Product:
- Due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 1-12 hours from the order placing by email – firstname.lastname@example.org, otherwise, the product will be considered received, downloaded, and used.
- Download and unzipping issues: it may happen so that you are having problems while downloading the product or it’s unzipping. Claims regarding such issues must be submitted at email@example.com within 30-60 minutes after product delivery. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason.
(B) Product Not-As-Described:
- Such issues should be reported within 10-30 minutes from the date or time of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
- Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, Add-Ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the sales page of each product.
- We don’t guarantee that our products are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications and links (URLs).
Questions about the Refund and Returns Policy should be sent to us at firstname.lastname@example.org.
Refund and Returns Policy Update: 30th September 2019