Shipping Policy

Order Processing:

  • All orders received on or before Noon India time will be shipped within 05 to 07 business days, excluding holidays.
  • All orders received after Noon India time will be shipped within 07-11 business days, excluding holidays.
  • All orders placed on holidays, weekends, or other holidays recognized by Genuine Keys (https://genuinekeys.in) will be shipped within 07 to 25 business days.
  • In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment-processing times may be delayed.
  • Once the advertised shipping period begins, you will receive your order within 10 to 25 business days (for standard shipments). Shipping dates cannot be guaranteed. In the event of unforeseen delays outside of our control, the estimated shipping date is subject to change without notice.

Shipping Methods and Delivery Timeline:

Shipping Physically Products:

  • We send all orders via reputed courier partners; Proof of signature may not be possible for all deliveries. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier.

Shipping Digital Products:

  • Deliver by Email/Massage or as a Download link.
  • The delivery timeline depends on the product, product price, and product quantity etc., mainly we delivered the product under 12 up 72 hours (Only official 08 hours Included/Calculate in a Day).In rare cases due to unforeseen events, (e.g. Web hosting server down, our workstations under maintenance, the website under maintenance, email server down, massaging server down, also if the customer put wrong or miss information like email address and other information missing, etc.), these shipment-processing times may be delayed.

General:

  • The Genuine Keys (https://genuinekeys.in) will fulfill your order in a timely and efficient manner.
  • However, if the package is returned to us for any reason you will still be responsible for the original shipping fees charged to you and also processing charges deducted.
  • If your package is refused or returned to us without used, we will refund the amount of your order, excluding shipping and handling charges. But under the digital products category; we will don’t issue any refund also we do not accept product exchanges.
  • For all orders, please provide your complete information like Full Name, Home/Office/Street Address, Pin Code, State, Taluk, Post Office, Police Station, Nearest Landmark with a valid Phone number and working Email Address.
  • We use several different shipping carriers depending on the type of shipment and geographic location.

Free Shipping Offer:

  • On a promotional basis, we offer free shipping on selected products on a single purchase of a minimum value.
  • For a limited period, we will offer a discount on shipping fees (can be up to 100% of the shipping fee). The same shall be displayed on the website at the product page or offers or at the checkout page.
  • Free standard shipping is automatically applied to your order after other discounts are taken and before taxes and handling charges are added.
  • Offer subject to change or expiration at any time at Genuine Keys (https://genuinekeys.in) sole discretion.
  • Not transferable or redeemable for cash or credit towards any purchase.
  • In case of a refund due to the return of products for any reason, the standard shipping fee will be deducted from the refund.

Shipping Cost:

  • The Shipping costs for domestic standard service minimum is Rs.100 per 100 gram’s of the packaged product (Process, Tax, and fuel surcharge on basic shipping fee will be extra) and for certain items may include additional handling costs.
  • These items include and are not limited to; DVD sets and banners. Any special handling costs will be reflected at checkout.

Shipping FAQs:

What are the delivery charges on GenuineKeys.in?

  • Delivery charges vary from product to product, depending on weight and volume/quantity.

Do you deliver outside India?

  • Currently, we do not deliver any physical products outside India.

Do you give free shipping?

  • Yes, on a promotional basis, we offer free shipping on selected products on a single purchase of a minimum value.

Why is the shipping fee high on some products where the price of the product itself is very low?

  • The shipping fee is a function of volumetric weight and the type of product. We give our best effort to send you the products via reliable delivery partners in the minimum time.

What does the average shipping cost?

  • The average shipping cost is a minimum of Rs.100 per 100 gram. this would vary in case products need special packing.

What is the estimated delivery time?

  • 10 to 25 working days excluding holidays

Are there any hidden costs (Tax, OCTOPI, etc.) on items sold by GenuineKeys.in?

  • There are NO hidden charges when you shop on Genuine Keys (https://genuinekeys.in) the standard and discounted processes are the final prices.
  • The delivery cost, if applicable will be mentioned clearly before you make the payments.
  • There will be no additional cost to be paid once the product is delivered to you.

Why there is no delivery in my area?

  • We deliver to all places where our delivery partners have the delivery capability.
  • We are continuously working to expand over the coverage area, there may also be legal restrictions to delivering products in your area.

Do you also give Cash on Delivery option?

  • No, Cash on Delivery. We may not be able to provide the same in some areas as our delivery partner may not have the infrastructure to enable Cash on the Delivery process.

Can you purchase outside India and get it delivered to an address in India?

  • Yes, you can purchase our products via a valid Credit/Debit Cards, Net Banking, Multiple Wallets and UPI system (We may ask you for additional authentication information) from any place outside India and get it delivered to a valid address in India (in places where we deliver)

Reserves the Right

The Genuine Keys (https://genuinekeys.in) fully reserves the right to make changes to this site and this Shipping Policy at any time, without any prior notice.

Contact Information

Web: https://genuinekeys.in/contact-us

Questions about the Shipping Policy (Terms and Conditions/Terms of Service) should be sent to us by e-mail at support@genuinekey.co.in

The Shipping Policy Update: 30th October 2019