Cancellation & Refund Policy
THE OVERVIEW OF CANCELLATION, REFUND, AND RETURNS POLICY
The GenuineKeys.in (https://genuinekeys.in/), If anyone, placing an order at GenuineKeys.in, they automatically singed/agreed to be bound by the Cancellation, Refund, and Returns Policy (Terms and Conditions) and all other policies listed on this website.
After successful checkout, we assume the buyer/customer/user/consumer, after understanding our Terms and Conditions including Cancellation, Refund and Returns Policy, place their order.
PHYSICAL GOODS OR THE RETURNABLE ITEMS
Our refund and returns policy last’s 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (3rd Party Payment Gateway. But if buyer/customer placed the order via UPI pay, then the buyer/customer need to share additional details for refund process, with us?
To return your product, before return please confirm our Physical Address, contact us Page: CLICK HERE
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
LATE OR MISSING REFUNDS
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us on “Live Chat”.
DIGITAL GOODS AND SERVICES OR THE NON-RETURNABLE ITEMS
- Gift Cards
- Downloadable Software Products (Setup File)
- Software Licenses (Serial Key)
THERE ARE CERTAIN SITUATIONS WHERE WE DON’T ACCEPT/PROCESS ANY REFUNDS ARE GRANTED
Since GenuineKeys.in (https://genuinekeys.in/) is offering non-tangible irrevocable goods and services (Digital Goods and Services). We do not issue Refunds; chargeback and we do not accept Returns once the order is accomplished and the product is sent/delivered.
As a customer/buyer/user/consumer, you are responsible for understanding this upon purchasing any item at on Genuine Keys (https://genuinekeys.in/).
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods or services delivered via email, message, and Internet downloads, we generally offer no refunds after product delivery. because digital goods are easily copy and store without manipulate the original product.
Majorly this website listed product are included under “Digital Goods and Services”, once delivered through Email, Message and Download link after successful checkout, it cannot be return back or canceled, because it’s not a physical product which can be re-sold to other users, so “No Refund” can be claimed.
Simply we don’t offer or accept any product returns, after product delivery, because we offer Digital Goods and Services (Media like Software and License Serial), that can be downloaded instantly after a purchase has been made. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software, there is no way to “return” it.
If anyone claimed their refund, under reserve product delivery timeline 12 to 72 official hours, without confirming and concern, the non-delivery matter with our “Live Chat” support team! Please note, with this type of condition we never issue any refund or chargeback to anyone. Some our products delivery timeline is different (Customized Product Order), depending on the product, product price, and quantity.
We don’t issue any Refund or Chargeback, against product utilization, that is totally customer personal matter (Choice) after goods delivery they utilized the product or not.
If anyone placed an order on our website (https://genuinekeys.in/), with fake/false billing details/info, we are totally not responsible for any type of Support and Service, Refund or Chargeback against the buyer/customer/user/consumer order.
Only regular priced items may be refunded, discount price items cannot be refunded.
NON-DELIVERY OF THE PRODUCT:
Due to some mailing issues of your email provider or customer own mail server you might not receive a delivery email from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to us by Contact us page: CLICK HERE or “Live Chat”, within 05-10 Minutes from the order placed time, otherwise, the product will be considered received, downloaded, and used.
The product delivery time frame – As possible as, we try to deliver quickly our customers product after placing an order. but somehow few times we deliver products late, because of system complication, system error, web server down, wrong billing input (customer/user/buyer/consumer), and payment getaway system errors etc., that’s why we reserve the delivery timeline 12 to 72 official hours (official hours calculate only 8 hours a Day).
If anyone Put/Add/Fill wrong Email Address/ID at the time of checkout, then we are not responsible for product non-delivery. because we never contact anyone from our side for Email Address/ID (Billing/Shipping Information Filling) correction. if anyone want correction of Billing/Shipping Information Fillings, they must be need to contact by self on our website mentioned “LIVE CHAT” support team with their ID and Address proof (Approved by Government of India).
NON-DELIVERY VALIDATION PROCESS WITH OUR “LIVE CHAT” SUPPORT
- Order Number #
- Invoice Copy (PDF)
- Payment Proof (Screenshot)
- Ownership Verification (ID and Address Proofs)
THE LIVE CHAT SUPPORT NON-AVAILABILITY REASONS
- Server Down
- Specific Support Agent Not Available
- Off Day
- Non-Official Hours
- Internet Down Etc.
- Official Maintain Days
EMAIL RESPONSE TIME FRAME
Email response time frame for support and service by email – after our support or service team sends to a customer respond by via email, if the customer doesn’t respond (as a reply) against the email less than 6-12 hours you don’t qualify to next responds and your raised complaint automat closed. so, in this case we are not responsible to solve your issue next complaint for the same issue.
The product replacement, only process by our “Live Chat” support, after verification of the buyer/user/consumer purchased product problem.
Product exchanges, it’s totally depending on the purchased product and the product delivery!
ORDER CANCELLATION PROCESS
The order cancellation requests only accept before goods and service delivery.
All the customer/user/buyer need to submit the cancellation request within 7-10 minutes of order placement via email on our contact us page mentation email Address/ID.
Only 20% – 50% product order amount going to be refund to the customer/user/buyer if the customer/user/buyer use specific payment gateway on our website, after order cancellation.
After order cancellation, the product purchase amount not be refund if the order place via UPI payment method, and the customer/user/buyer can’t convert their payment next purchase or on any other products.
THERE ARE CERTAIN SITUATIONS WHERE WE DON’T ACCEPT/PROCESS ANY CANCELLATION
Since GenuineKeys.in (https://genuinekeys.in/) is offering non-tangible irrevocable goods and services (Digital Goods and Services). We do not accept or process any cancellation request, once the order is accomplished and the product is sent/delivered.
Cancellation request not accept if the customer/user/buyer not describe a valid and reasonable reason of the order cancellation.
Such issues should be reported on “Live Chat” support within 5-10 minutes from the date or time of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, Add-Ons, modules, search engines, scripts, extensions, etc.) other than those which are specified as compatible in a description available on the sales page of each product.
We don’t guarantee that our products are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications and links (URLs).
Requests for a refund are accepted at Contact us by Contact us page: CLICK HERE, within a period of 7-10 minutes after the order is placed.
RESERVES THE RIGHTS
The GenuineKeys.in (https://genuinekeys.in/) fully reserves the right to make changes to this site and these Cancellation, Refund, and Returns Policy (Terms and Conditions) at any time, without any prior notice, and any attempt to alter, supplement, modify or amend these Cancellation, Refund and Returns Policy, by any one will be considered a material alteration of this agreement and, therefore, are null and void.
NEED HELP? CONTACT INFORMATION:
Questions about the Refund and Returns Policy should be sent to us by Contact us page: CLICK HERE