Frequently Asked Questions

Who Are Genuine Keys?

  • We are an online reseller of genuine software products made by manufacturers such as Microsoft, Quick Heal, McAfee, premium games and many more premium manufacturers games.

Is Ordering Online from Genuine Keys Safe?

  • Yes, our checkout pages are 256-bit SSL encrypted, the industry standard for secure online ordering. Always make sure to look for the green URL bar and the lock or key icon on your browser when you are checking out (location and format differ depending on what browser you are using). This indicates you are viewing a secure, encrypted page.

What’s the Difference Between Windows 10 Home Vs Pro Editions?

Is there a need to register on the manufacturer’s website?

  • As we sell OEM programs, we have already registered, our software and so there is no need for you to do this again, also all the software’s come with different registration requirement process so after order we provide the details in the product delivery email.

When will I get the purchased product?

The delivery time depends on many factors like which product or which time you order placed, product quantity, product price, and which payment getaway use for payment, etc. So, before order placed, please ask our Live Chat Support, with your already interested product name, when will you get the product after purchase?

How I will get the product delivery after purchased?

Our main delivery process is digital (Email/Massage), so all the products going to digitally (Email/Massage) delivery, also shipping service available if you required but the shipping service not available for all product’s also its only work if you apply for shipping before order placed.

How do you know how to apply for shipping and the shipping cost?

  • Contact our Live Chat Support them, on the website bottom right corner with you’re already selected product name.

All the Digital products lineup, after your order placed, you will be received a product activation key/serial/code/account also a download link (If Needed or Request), by email or your billing/shipping address, so makes sure you have entered correct and working email address, with a valid billing/shipping address otherwise if you put wrong information’s then the products don’t deliver timely and the product purchased amount is not refundable after service time end.

What Payment Types Are Accepted by Your Website?

Currently, we accept all type of payment methods, like –

  • Debit Cards, Credit Cards, Net Banking, UPI, and Multiple Wallets.
  • PayTM
  • PhonePe
  • Google Pay

I cannot find any info about my recent orders?

  • Log in your account, and click orders, after a click on orders you see you’re all order info. Its only work on if you checkout with an account creates or if you create an account before order placed.
  • If you did your checkout as a guest without an account, then you never found any info about your order on the website, so please check your order placed email address there our automated system send all order info with the invoice, but its work only on a successful order placed.
  • After a successful order placement with payment, you will receive a successful order placed email at your order placed email address also other order related details.
  • Attention! Some people have trouble receiving our emails because automated messages often end up in Spam folders or are blocked by ISP’s.
  • In that case, please try to check the SPAM, BULK folders, etc. in your email-box, otherwise, you contact our Supporting Team by email – support@genuinekey.co.in or get our Live Chat Support help.

Are there full versions of software on your website?

  • Yes, we sell full versions of the software.

Do you ship your software on disks or devices?

  • Yes, some of the top-line products we shipping with the shipping cost, but be sure the shipping only works in your request, regarding required the product by shipping in a Disc or Portable Drive, otherwise all digital or downloadable products are after your successful payment, deliver by email/message.
  • The product download links provide, depends on your request, if needed contact our Live Chat Support team after 12:00 PM and before 08:00 PM.

What currency is on your website?

  • Now Indian Rupee (future we update many currencies)

Are there any additional charges for software?

  • TAX and Shipping Charges, if the product come to the category (T&C Apply)

Will I be able to download purchased software in the future again in case of a device crash?

  • Yes, you will be able to download your software again, just contact our Live Chat Support team and ask them to reactivate your links. (T&C Apply)

Which hardware requirements are needed to get your software installed?

  • You’re able to find Hardware Requirements in the description which comes with each product in our store.

On, how many computers can I install purchased software?

  • You’re able to find in the description which comes with each product in our store also touch regarding the question our Live Chat Support Team with the product name.

Are your products used?

  • Absolutely not, we do not sell used products of any kind, all of our products are guaranteed to be new – never been used or activated.
  • Due to the nature of the wholesale marketplace, some packaging may look different than what you’d see at a retail store, However, we absolutely stand by our 100% guarantee that all software has never been used.

Can I get a discount if I’m going to buy more than one copy of the product?

Will I be able to get technical support?

  • We will help you to Download, Install and activate the purchased program, but we cannot teach you how to use the purchased product, also the buyer must be basic knowledge about PC/Laptop and computer software’s then we go for support.

Are there any membership fees on your website?

  • No, you don’t need to pay any membership fees.

What if I would like to buy software which you don’t have in your store?

  • In case you’re not able to find a program in our catalogs, please, contact our Live Chat Support Team in official hours, also email – support@genuinekey.co.in We will try to prepare the new release for you.

Shopping cart is not working when I’m trying to add a product to my cart nothing is happening. what am I doing wrong?

Please go to browser settings and make sure “cookies” are enabled, if this solution will not help you also if any part of this website not working, please contact our Live Chat Support Team, and also email option available, email us at support@genuinekey.co.in.